Refund and Returns Policy

At US Ninth Hall Store, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include original tags and packaging.
  • Not show any signs of damage, washing, or alteration.
  • Include proof of purchase or order details.

Items that do not meet these requirements may not be accepted for return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards.
  • Final sale items.
  • Personalized or customized products.
  • Items damaged due to improper use or care.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Provide your order number, details of the issue, and photos of the item so we can review and assist you with a suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We offer exchanges for items that are damaged, defective, or incorrectly shipped. Please contact our support team to request an exchange.

Return Shipping

For returns caused by a mistake on our part, such as receiving a damaged or incorrect item, we may cover the return shipping costs.

For returns due to personal preference, size issues, or change of mind, customers may be responsible for return shipping costs.

Order Cancellation

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Website: https://us-ninthhall.store/

Support Email: infoninthhall@gmail.com

Thank you for shopping with US Ninth Hall Store. We appreciate your trust and are committed to providing a reliable and satisfying shopping experience.